Chalk Talk – Social Media Marketing Strategy

Your social media marketing strategy should consist of your defined target market, have set goals, determined what networks, and developed content strategy.

Who is Your Target Market

Before developing your social media marketing strategy you must determine your market.

Where would your target market hang out and how would they use social media?

How will you/your company solve their problems? What are the needs of the market your targeting?

Do your services/products meet the needs of your target market?

Is your market local, nationwide, worldwide?

You can’t market to everyone. Define your niche. Is your market Business to Consumer or Business to Business? Individual needs vs. business needs; what is the demographic makeup of your market?

EP/Security is a crowded market; Are your services or products unique? Why or why not?

Let’s take an example of the goal that you want to offer premium exceptional sub-contracting services to event management companies. What are my steps to get there?

Study your target market in this case – event management. Seek out event management companies locally and online, are they hiring? What are the job requirements? What are the issues these companies are having that you can solve? Maybe it’s turn over, or price point, etc. You will need to figure out how you/your company solve their problems. What are the requirements for your business on a state and city level to deliver these services? What do you need to do to be proficient at event security? Do you need to take specific training that event management companies look for? Engage, learn their issues, study the landscape – is there long term viability? Determine the competition – who else is in the space, what do they do that you can do differently.

Getting Started with Social Media Marketing

Now your specific market may not be entirely on social media – but the people who you might hire; your competition; perhaps your future business opportunities are; or you are looking to find your tribe – like-minded individuals who can support what you do and vice versa.

We all know word of mouth in the EP business is huge. Getting information out or from a trusted source about someone or something is really how this business runs. Using social media effectively is word of mouth on steroids. Huge amplification. Of course, if the word of mouth is about you or your company and you’re not on social media then you can’t control or defend what is said about you.

Your social media profiles are found on search engines. Having social media accounts opens doors to possibilities you didn’t know existed, it also opens the door to criticism, mob mentality, and anything you say or post is for public interpretation.

Social media marketing can help with a number of goals, such as:

  • Increasing website traffic
  • Building conversions
  • Raising brand awareness
  • Creating a brand identity and positive brand association
  • Improving communication and interaction with key audiences

Even if the majority of how you get your clients and customers are offline I still recommend creating accounts on social media for all the reasons I’ve just mentioned. The social media networks I recommend are:

  • LinkedIn
  • Facebook
  • Twitter
  • YouTube
  • Instagram

Social Media Marketing Goals

Social media is a labyrinth with users in the billions. You won’t be successful with your social media marketing efforts without setting goals and strategies to achieve those goals.

Using the SMART acronym, your goals should be:

Specific: Not “Increase LinkedIn engagement,” but “Increase LinkedIn engagement by 10%.”

Measurable: Make sure you have a measurement system in place so you can track how you’re progressing towards your goal. More on that later when I talk about tools I use to track progress and create content.

Attainable: Your goals should make you stretch and hustle, but should not be so far out of reach that they discourage you. You also need to make sure you have the resources in place to attain your goal within your social media accounts.

Relevant: Your goal needs to be relevant to your business. Dig deep here. For example, Why do you want to increase engagement on Facebook? What does Twitter really do for your brand? Who is the audience I’m reaching on LinkedIn?

Timely (or Time-Bound): Not “Increase Facebook engagement by 10%,” but “Increase Facebook engagement by 10% by end of this quarter.”

Ask yourself – What do I want to achieve on social media as it relates to your business goals?”

Could it be you want to:

  • Increase brand awareness?
  • Drive traffic to your website?
  • Sell a product or service?
  • Employment?
  • Network building?
  • Mentorship?
  • What message do you want to send to your audience with social media?

These questions are the basis of your strategy for your social media marketing efforts.

Content is at the Core of Social Media Marketing

Useful content should be at the core of your social media marketing. Marketing is impossible without great content.

Creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience — and, ultimately, to drive profitable customer action.

Instead of pitching your products or services endlessly over and over on social media, you are providing truly relevant and useful content to your target market, your prospects and existing customers and clients to help them solve their issues.

According to the Content Marketing Institute, there are three key reasons — and benefits — for businesses that use content marketing:

  • Increased sales
  • Cost savings
  • Better customers who have more loyalty

Just as you need a social media plan for your business, so do you need a content plan.

Consider keyword research and competitive research to help brainstorm content ideas that will interest your target audience. What are other businesses in your industry doing to drive engagement on social media?

Types of Content

Engage in conversation – be positive, ask questions; build trust in your brand; Be reliable. Reliable advice that delivers long-term benefits to a brand. Share valuable information – you want to inform, provide analysis, offer assistance, etc.

People want to interact and communicate with you and your business on social media. They want to be inspired and know your story. With the amount of stuff being shared on social media networks you have to make a concerted effort to stand out from the minutia. Don’t just copy, paste and hope that someone clicks on what you are selling.

Types of content are videos, blog posts, articles, micro-blog content for Twitter,  and images. Preferably your content, with your branding. Nothing wrong with sharing a news story or two if it is relevant to your market. Sharing an article for the sake of sharing an article to satisfy your own ego, so that people will pay attention to you is not something I would recommend. Remember you need to be strategic with your time and marketing efforts.

Focus on the end user that will see the post, not your own ego.

Give quality, insightful information away for free – and do it often.

Stop selling and start telling your story. Be creative. Think beyond copy, paste and hope boredom.

Create a compelling, consistent content initiative that answers problems (real or conceived) and positions your organization as the go-to resource. Be Known.

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